Last updated: June 26, 2026
These Terms and Conditions ("Terms") govern your use of the Clientverse website at https://clientverse.org (the "Website") and your purchase of any paid services we offer ("Premium Services"). By using the Website or buying a Premium Service, you agree to these Terms. If you do not agree, please do not use the Website or buy our services.
1. Who we are
The Website and the Premium Services are operated by Alex Tselegidis, trading as a sole proprietor (the "Provider", "we", "us", or "our").
- Trading name: Clientverse (operated by Alex Tselegidis)
- Address: Löwenstr. 34, 63067 Offenbach, Germany
- VAT identification number: DE305794612
- Contact email: info@clientverse.org
Full statutory provider information is available in our Imprint.
2. The Clientverse software
Clientverse is free and open source software distributed under the GNU General Public License v3.0 (GPL-3.0). The software itself is provided free of charge, "as is" and without warranty of any kind, to the extent permitted by law, in line with the GPL-3.0 license that accompanies it. Your rights and obligations regarding the software are governed by that license, which you can read in the project repository.
These Terms do not limit any rights granted to you under the GPL-3.0 license for the software. They apply to your use of the Website and to the Premium Services described below.
3. Premium Services
We offer paid services that complement the open source software, which may include managed hosting, white-label licensing, technical support, custom development, and data migration. The features, scope, and price of each service are described on the relevant service page and on our pricing page. We may add, change, or withdraw services at any time, but changes do not affect orders already placed.
4. Orders, prices, and payment
- All prices are shown in euros (EUR) unless stated otherwise.
- Prices are exclusive of value added tax (VAT). Where VAT applies, it is calculated and added at checkout based on your location.
- Payments are processed securely by our payment provider, Stripe. We do not store your full card details. See our Privacy Policy for how payment data is handled.
- An order is accepted, and a contract is formed, when we confirm your payment and send you a confirmation by email.
- An invoice or receipt is provided for every purchase.
5. Subscriptions and renewals
Managed Hosting is sold as a subscription billed annually in advance. Unless you cancel, the subscription renews automatically at the end of each term for a further term, and the payment method on file is charged at the then-current price. We will give you reasonable notice of any price change before a renewal.
You can cancel a subscription at any time by contacting us at info@clientverse.org before the next renewal date. Cancellation stops future renewals; the service remains active until the end of the period you have already paid for. See Section 6 for refunds.
6. Right of withdrawal and refunds
If you are a consumer in the European Union, you normally have the right to withdraw from a purchase within 14 days of the contract being formed, without giving a reason.
Important exception for services that start immediately: where you ask us to begin a service (for example provisioning hosting, starting support, or starting custom or migration work) during the 14-day period, you acknowledge that you will lose the right of withdrawal once the service has been fully performed, and that you will pay a proportionate amount for any work already performed if you withdraw before it is complete.
- Managed Hosting: you may cancel within 14 days for a full refund if provisioning has not started. After the service is active, you may cancel future renewals at any time; the current paid term is non-refundable except where required by law.
- White-label license: as a digital product supplied immediately, the right of withdrawal is lost once delivery begins with your consent. If the license has not been delivered, you may request a full refund within 14 days.
- Technical Support sessions: refundable in full if cancelled at least 24 hours before the scheduled session and before any work has begun.
- Custom Development and Data Migration: quoted per project; refund terms for any deposit or milestone are set out in the individual quote or statement of work.
To request a refund or exercise your right of withdrawal, email info@clientverse.org. Approved refunds are returned to your original payment method. Nothing in this section affects your statutory rights.
7. Service levels
For Managed Hosting we aim for a monthly uptime of 99.5% or better, measured excluding scheduled maintenance and events outside our reasonable control. For Technical Support, we aim to respond within two business days. These are good-faith targets that describe the standard of service we work to; they do not create a separate financial guarantee unless a specific service-level agreement is agreed with you in writing.
8. White-label licensing
Because Clientverse is licensed under GPL-3.0, you are already free to use, modify, and self-host the software, including for commercial purposes. The white-label offering is a paid arrangement that provides supported removal and replacement of Clientverse branding, plus written confirmation of the agreed commercial and branding terms for your deployment. The exact terms granted are set out in the license document delivered with your purchase. The white-label offering does not restrict any rights you already have under GPL-3.0.
9. Your responsibilities
When using the Website and the Premium Services, you agree not to use them for any unlawful purpose, not to attempt to disrupt or gain unauthorised access to our systems, and to provide accurate information when placing an order. For hosting and migration services, you are responsible for ensuring you have the right to process any personal data you upload or ask us to migrate.
10. Warranties and disclaimers
We provide the Premium Services with reasonable care and skill. Except as expressly stated in these Terms and as required by law, the Website and any free software are provided "as is" without warranties of any kind. This section does not exclude or limit any statutory rights you have as a consumer, including rights to services performed with reasonable care and skill.
11. Limitation of liability
Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded under applicable law.
Subject to the above, our total liability to you for any claim arising out of or in connection with a Premium Service is limited to the amount you paid for that service in the twelve months before the claim arose. We are not liable for indirect or consequential loss, loss of profits, loss of business, or loss of data, except where such loss results from our failure to use reasonable care.
12. Data protection
We process personal data in accordance with our Privacy Policy. Where we host or migrate data on your behalf and act as a data processor, a data processing agreement is available on request at info@clientverse.org.
13. Website content and intellectual property
Unless otherwise stated, the content of the Website (text, branding, and graphics, excluding the open source software and its assets) is owned by or licensed to us. You may view and print pages from the Website for your own personal or internal business use. You must not republish, sell, or systematically copy Website content without our permission. Use of the Clientverse name and logo for branding requires a separate license.
14. Third-party links
The Website may link to third-party sites that we do not control. We are not responsible for their content or practices, and a link does not imply endorsement.
15. Changes to these Terms
We may update these Terms from time to time. The version in force when you place an order applies to that order. The "Last updated" date at the top of this page shows when the Terms were last changed.
16. Governing law and jurisdiction
These Terms are governed by the laws of Germany, and any disputes will be subject to the non-exclusive jurisdiction of the courts of Germany. If you are a consumer, you also benefit from any mandatory protections of the country where you live, and you may bring proceedings there.
17. Contact
Questions about these Terms or your order? Email us at info@clientverse.org.
Consumer dispute resolution (Verbraucherstreitbeilegung): we are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).